Contact Information/ Support

How do I contact Premier?

Kart Orders, Parts Orders, & Performance Assistance

Monk Newsome
(434) 594-5260

Online Orders & Parts Assistance

Taylor Rumuly
(434) 623-1100

Premier Merchandise

Kristle Bradshaw (336) 972-5679

On Facebook @Premier Gear

General Questions & Inquiries

Email: premierkarts@gmail.com

General Questions

How do I order a kart?

There are several ways to order a kart:

  • Call Monk at (434) 594-5260 or Taylor at (434) 623-1100.
  • Contact one of our authorized dealers. You can find the dealer closest to you on our website under Premier Distributors – ThePremierKart.
  • Place your kart order directly through the dealer. The dealer will submit the order to Premier on your behalf.
  • Once we receive the order, our Premier team will contact you with updates regarding the expected completion and pickup or delivery of your kart.
  • If you have questions about your order, please feel free to contact either your dealer or the Premier team for assistance.
  • Email us at premierkarts@gmail.com.

Why Order Through an Authorized Premier Dealer?

When purchasing a Premier kart or parts, we strongly encourage our customers to work directly with one of our authorized dealers. Our dealers are an important part of the Premier Racing team and are here to help you throughout the purchasing and racing process.

Our authorized dealers can assist with selecting the right chassis and components, placing your order, answering questions, and helping ensure your kart is properly suited to your needs.

Ordering through an authorized dealer also ensures that the dealer assisting you receives proper credit for your purchase. Dealer credit is based on who handles and submits the order to Premier. Simply mentioning a dealer does not automatically assign credit to them.

If you would like a specific dealer to receive credit for your purchase, please make sure your order is placed directly through that dealer.

You can find our authorized dealers on our website under Premier Distributors – ThePremierKart.

We greatly appreciate your support of our dealers. They are an important part of the Premier Racing family, and working with them helps us continue to provide the personal service and support our customers deserve.

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How do I order parts?

Parts can be ordered directly through our website under Products – ThePremierKart or through our Shopify store.

For same-day shipping, please have orders in by 2 p.m. to guarantee same-day shipping. 

Q: Do Friday orders ship the same day?
A: Orders placed on Fridays may or may not ship the same day. Our team frequently travels to races, and the shop may be closed on Fridays. If you need your order shipped immediately, please contact Taylor or Monk, and we will do our best to accommodate your request.

You can also call Monk or Taylor at the shop for assistance with ordering parts or answering any questions you may have.

Do you offer race track delivery for parts?

  • Yes. If you would like parts delivered to the track, please contact Monk or Taylor to confirm that someone from our team will be attending the race and to arrange delivery in advance.

Shipping

We ship through UPS, and shipping rates are determined by UPS pricing.

If you place a parts order and feel the shipping cost appears unusually high, please contact Monk or Taylor so we can review the shipment with you.

  • Body panels ship at a flat rate of $90, with up to two bodies per box.
  • Complete karts can also be shipped. Shipping costs vary depending on location. Please contact Monk or Taylor for a shipping quote.

Pricing & Payments

Do you offer financing or payment plans?

  • We understand that purchasing a kart is a significant investment. Payment plans may be arranged if additional time is needed for payment. Once the balance is paid in full, your kart can be scheduled for pickup.

What payment methods do you accept?

We accept:

  • Cash
  • Check
  • Credit/Debit Card

If paying with cash, please bring exact change when possible.

Do you require deposits?

  • Deposits are only required for custom color kart orders.

Scheduling

How do I schedule pickup for my kart?

  • Please contact Monk or Taylor to schedule your pickup appointment. This allows us to ensure your kart is fully prepared, scaled, and properly set up before arrival.

Can I pick up parts at the shop?

Yes. Our shop hours are:

  • Monday–Thursday: 9:00 AM – 5:00 PM Lunch 12-1 PM
  • Friday: 9:00 AM – 1:00 PM

If you need to arrange pickup outside of normal business hours, please contact Monk or Taylor, and we will do our best to accommodate you.